Privacy Policy

Keeping what you tell us confidential

Anything you tell us through this website is treated in confidence. We will not pass it to anyone else unless the law requires us to. Where we ask for your details in order to provide something, we use them only for that stated purpose.

Measuring how this site is used

With your permission, we use two services to understand how people use this site: Google Analytics and the Meta Pixel. Neither one loads unless you agree to it.

If you agree, they record:

• which pages you look at, and when
• the website or search that brought you here
• roughly which part of the country you are in
• the type of device and browser you are using

That information is sent to Google and to Meta. They are separate companies with their own privacy notices, and they may store it outside the UK. If you have a Facebook or Instagram account, Meta may be able to connect your visit to it.

If you do not agree, neither service loads and nothing is sent.

Before you agree, please read this

If someone else can see the device you are using, or can get into your Facebook, Instagram or Google account, think carefully before agreeing. Advertising or suggested content based on your visit could appear later, where that person might see it.

If you are not sure, choose No. The site works exactly the same either way, and you will not be asked again unless you clear your browser data.

Changing your mind

You can change your choice at any time using the Cookie settings link at the bottom of any page. Turning measurement off stops anything further being sent, though it cannot recall what was already sent.

Cookies

If you agree to measurement, Google and Meta each store a small file — a cookie — in your browser so they can recognise a returning visit. If you do not agree, no cookies are set beyond the one that remembers your answer.

You can also block or delete cookies through your browser’s own settings. Every browser does this differently — look for “Privacy” or “Cookies” in its settings, or search its help pages. Blocking all cookies may stop parts of this site working, including the one that remembers your choice.

Information we receive automatically

Like any website, this one keeps a record of the requests made to it: the page asked for, the time, the type of browser, and the IP address it came from. These records are created by the companies that host the site and its database, and are used to keep the service running and secure.

An IP address counts as personal information, so we treat these records as such. We do not use them to try to identify individual visitors.

When you fill in a form

The only information we collect directly is what you choose to type into a form. Giving it is always optional, and we say what it will be used for at the point we ask:

• Newsletter sign-up — we store the name and email address you give us, so we can send you the updates you asked for. You can unsubscribe at any time.

Other websites

This notice covers the Victims’ Code website only. The support services and other organisations linked from this site are separate bodies with their own privacy notices, and this notice does not apply to them. Contacting them directly is not recorded by us.

Your information and your rights

You have the right to ask what information we hold about you, to have it corrected, and in some cases to have it deleted. To make a request, contact the Office of the Police and Crime Commissioner for the West Midlands.

If you are unhappy with how we have handled your information, you can complain to the Information Commissioner’s Office at ico.org.uk.

If this notice changes

If we change this notice, we will publish the change on this page, so you can always see what we collect and why. We will not use information you have already given us in a new way without first giving you the chance to say no.